Refund, Return & Exchange Policy

Last Updated: October 2026

1. Class Fee Refunds (In-Person & Online)

Refunds are allowed ONLY in the following cases:

1.1 Class cancelled by AI and Robotics Club

Full refund or fee adjustment will be offered.

1.2 Student is unable to continue due to a valid reason

Examples: relocation, long-term illness, medical condition.

Partial refund will be offered based on the number of classes attended.

2. Non-Refundable Situations

Refunds cannot be issued for:

• Missed classes or late attendance
• Change of mind after the course begins
• Student misconduct or discipline issues
• Poor internet connection during online sessions
• One-day workshops, competitions or event tickets
• DIY kits / robotics kits once opened or used

3. Refund Method

• Refunds are issued through bank transfer, Easypaisa or JazzCash.
• Processing time: 5–10 working days.

4. How to Request a Refund

Contact us at:

• Phone / WhatsApp: +92 322 421 7059
• Email: support@aiandroboticsclub.com

Please provide:

• Student name
• Program name
• Reason for refund
• Proof (if applicable)

Return & Exchange Policy

AI and Robotics Club – Cash on Delivery Store

1. Eligibility for Return or Exchange

You can request a return or exchange if:

• The product arrives damaged, broken or defective
• The wrong item was delivered
• Packaging is torn or opened before delivery

You must contact us within 24 hours of receiving the parcel.

2. Conditions

To be eligible for a return/exchange:

• The product must be unused.
• All accessories, manuals and packaging must be intact.
• You must provide photos or videos as proof.

3. Non-Returnable Items

The following items cannot be returned:

• Used robotics kits
• Opened boxes
• Tools damaged after use
• Digital products
• Competition tickets or workshop registrations
• Custom-made items

4. Replacement Process

If the claim is valid:

• We will send a replacement unit, or
• Provide store credit for a future purchase

Return shipping cost will be covered by AI and Robotics Club only for damaged or wrong items.

5. Return for Change of Mind

Not allowed due to Cash on Delivery and limited stock nature.

6. How to Request a Return or Exchange

Contact us within 24 hours:

• Phone / WhatsApp: +92 322 421 7059
• Email: support@aiandroboticsclub.com

Please provide:

• Order number
• Product name
• Photos/videos of the issue

Related pages: Shipping & Returns · Terms & Conditions · Disclaimer · Privacy Policy